Marriott International - HR Practices


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Case Details:
Case Code : HROA001
Case Length : 13 pages
Period : 1927 - 2003
Pub Date : 2003
Teaching Note :Not Available
Organization : Marriott International
Industry : Hotels and motels
Countries : Global

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Please note:
This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.

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A businessman once said, “A business succeeds not because it is long established or because it is big, but because there are men and women in it who live it, sleep it, dream it, and build great future plans for it.

-J W Marriott Sr., Founder Chairman, Marriott Corporation1

It's common sense. It's very simple stuff… It's basic Christian principles: treating your people right, loving your people. And if you love them, they will do anything for you, and your customers will get wonderful service.

-J W Marriott Jr., Chairman and CEO, Marriott International2

Introduction

Headquartered in Washington DC, Marriott International was a worldwide hospitality company with over 2,300 operating units spread across more than 60 countries.

Marriott operated under six business segments: Full Service Lodging, Select Service Lodging, Extended Stay Lodging, Timeshare, Senior living services and Marriott Distribution services.

The company managed properties under different brand names (see Exhibit I)...

Excerpts >>

1] “The Marriott Management Philosophy- A living tradition of values and beliefs,” Marriott Corporation Employee Communications and Creative Services Department.
2] www.marriott.com

  

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